I arrived back Sunday afternoon he gave the impression to be ending with a few I patiently waited for them to finish their enterprise if they got to go away he stated how am i able to allow you to And that i proceeded to remind him of my storage and memory situation his reaction was “I don’t have time for this these days You'll need a SD card†I reported Certainly tried out to invest in 1 you set it in Which didn’t perform. He took the phone and started tinkering ariund with it I took a seat and sat quietly and patiently for twenty minutes then I questioned “Has everyone else experienced a problem with storage about the Kyocera hydro wave (the model I had) He appears to be like ups and snaps on me saying Why would everyone deliver it back again that is unnecessary You should invest in extra storage I responded with I’m knowledgeable the pre-installed apps consider many storage however it should get the job done which has a 16g SD card and it’s not And that i’ve had previously owned 2 samsungs along with other android telephones exactly where this wasn't a concern he snapped once more and stated are yiu about to let me deal with it or inquire me a bunch of thoughts at that time I used to be perplexed and reported I only asked 1 query after sitting down quiet and patiently for twenty minutes while you worked on my telephone. From there it seems the rep was looking to escalate the specific situation by obtaining loud and telling to choose my cellular phone and obtain out. I mentioned what’s the problem I’ve been patient and respectful all I did was talk to a matter at that time I spotted consumers had been coming into the store which appeared to make the rep get even louder now threatening to call the police. To start with I used to be willing to wait for the police but based upon his behavior I feared he would escalate the problem even more while watching for the law enforcement putting my security in danger I went to my automobile and straight away called Metro PCS customer service since not merely was my initial concern using a new cellular phone not fixed but in addition to it explain to them with regards to their retail store rep at that spot that’s where I used to be and experienced all my dealings with So far. Get in touch with …1 submitted grievance and explained to them about cell phone problem
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Greg identified as it damaging growth. I do think detrimental advancement is shedding a customer. I think you ought to make this correct Metro and Get the Corporate destinations on the same site at the very least adhering to some method of policy.
two. Try to assume each of the phone calls you skip, don’t respond to, or perhaps the backlash from persons expressing you happen to be ignoring them.
May possibly 7, 2014 at ten:fifty eight pm Ive only experienced service with metro pcs three months…im am very unhappy Along with the customer care and insufficient help to resolve concerns .two times ive compensated with 611 on my cellular phone with my debit card, and two times its been authorized …but metro hasnt gathered payment …my lender has identified as requesting a fax of no intent of collection and service provider id so they can release cash again into my account , so I may make the payment, but nobody can do that, no one understands who will, I cant get any person to help you….
January 9, 2015 at 3:36 pm I obtain it pretty tricky to be familiar with if I'd a phone for 4 times and it gets stolen check out here why can’t I get my a refund for that network I didn’t use I’m experience like metro pcs just played me. And you should get started hiring other races for the reason that I’m Sick and tired of not having the ability to recognize several of yalls workforce and there real rude.
August thirty, 2014 at twelve:35 pm I am highly insulted. I give thought to your PCs thinks that buyers are definitely stupid. I manufactured a payment on my phone Invoice online and since their techniques have been down for routine maintenance I gained a information stating to attend 2 several hours for a confirmation variety. following ready three and also a half several hours I decided to cont act Metro myself considering check the fact that I by no means obtained the affirmation variety. the customer support rep stated to me that the payment was by no means acquired. I contacted my lender who said which the transaction was accredited edit that demonstrate declared it up there at. just after investing a half an hour or so over a meeting contact with my bank at MetroPCS we have been on prosperous to talk to everyone at Metro PCS that could take care of the issue. my lender proceeded to inquire the customer care rep at metro pcs to deliver us having a fax and cell phone number in which a release type can be issued so the resources might be place back again on my debit card and a new payment manufactured.
Right after he refused myself my fiancé then attempted to open an account as she has not been a member of Metro. Greg denied her around the grounds that she walked in with me. Just as if my fiancé was basically an accessary to myself, a possession. It truly is 2015 and habits such as this is harmful to your organization’s currently weak customer support status. I feel if your site is directing me to a CORPORATE Spot for getting these promotions I click here now shouldn't be falsely advertised for getting while in the doorway. Make this right metro.
September thirteen, 2013 at 11:19 am I professional the worst customer care yesterday at the Metro Pcs Corp Provider Heart on Eureka Rd in Taylor. They told me I'd no signal as a result of merger and could not promise when it/if It could be fixed. They have been casually rude, dismissive, and packed with misinformation. Once i questioned this illogical facts, they pretty much shrugged their shoulders. They may be CHASING Consumers AWAY w/their misinformation!
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So then it arrived time for you to pay back. HE reported Okay the full Expense is 162 dollars. I looked at my Mother and we stated FOR WHAT? He reported very well you are doing must shell out revenue tax to the phones. I stated just how much is income tax? He claimed fifty pounds Every single. I was like 50 bucks on telephones? WTF? We said um no thats Okay we cant tackle that. He then set some quantities in to the computer and claimed perfectly what about one hundred twenty. I claimed lol I dont Imagine so by no means brain but Thanks in any case. Juan reported come on ladies You must pay for this when you dont it arrives from my Check out. We reported perfectly dont system the get click this link then it never existed and we walked out (he wouldnt allow us to take the paperwork with our info on it) I went to make a call on check this my cellular phone to metro and my cellular phone was useless. I went to The shop in which my mobile phone was from they usually explained yeah it appears like Metro PCS ported it out currently. I claimed how is that doable? They said you would have to check with them. SO I went back again to The shop and Juan said yeah I presently ported it (prior to it absolutely was paid out for) so now the contact number is with Metro. I stated what about my moms telephone? HE said no I havent performed hers however I reported Very well DONT. DONT TOUCH IT..You only misplaced me MY selection go away hers alone. SO I went house and put in 7 hours around the cell phone bouncing back and forth. I identified as metro they usually said effectively do you may have the pin selection. I stated there isnt any, they mentioned Are you aware of the password? I reported there isnt any. Effectively evidently JUAN place a pin range and password over the account without telling us. They explained they couldnt do anything at all til they acquired it. I chose to go to cricket and find out about porting my range from metro to cricket once again. Well that couldnt be finished for the reason that Juan experienced now deactivated the telephone, And so the range was gone. So I needed to put out more cash to acquire a cell phone and acquire service by using cricket. Everytime I check out to talk to the Operator of the store, he is rarely there,,ironically and the store manager retains lieing about when He's there rather than there. I experience like sueing!!! OH after which you can I Found out that the CEO Roger Linquist passed absent and JOHN LEGERE for TMOBILE is the NEW CEO of Metro…….Ive dropped ALOT of cash from METRO and IM SICK OF IT.